Reference

How kakskustoto Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, you share certain information with us — and we take that responsibility seriously.

Account data kept secureDANA, OVO, GoPay wallet data protectedYour rights to access and deleteIndonesia-region policy scope
kakskustoto How kakskustoto Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Protecting account data is not a box-tick exercise for us — it shapes how we build every part of the platform, from how wallet transactions are logged to how long we keep session records. Below are the four core areas where your privacy is directly affected when you use kakskustoto.

Account Security Your login is protected by OTP verification sent to your registered phone number. We do not store your DANA, OVO, or GoPay PIN — only the transaction confirmation reference is recorded.
Cookies and Session Data We use session cookies to keep you logged in across pages and analytics cookies to understand how features are used. You can adjust cookie preferences from your browser settings at any time.
Data Retention Transaction and account records are kept for the period required under applicable local regulation. After that period, data is deleted or anonymised — we do not hold it indefinitely.
Third-Party Access Only payment processors processing your DANA, OVO, or GoPay transactions receive limited account data. No advertising networks or data brokers receive your personal information.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. You can reach us through live chat from inside your account dashboard, by email at the address listed in your account settings, or through the help centre accessible from the main menu on mobile.

Live Chat Open your account dashboard and tap the chat icon to connect with a support agent who can handle data requests directly.
Email Support Send your data access or deletion request to the email address shown in your account settings under Help and Contact.
Help Centre Access the privacy section of our help centre from the main menu on mobile or desktop — answers to common data questions are there.

Your Privacy Rights — Common Questions

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, reach out via live chat or the email address in your account settings.

We collect your name, email address, phone number, and the e-wallet identifier you use for DANA, OVO, or GoPay deposits. Device and session data is also logged automatically when you access the platform.

Yes. Send a data access request through live chat or via the support email in your account settings. We will respond within the timeframe required under applicable local regulation in your eligible region.

Contact support through live chat or email with a deletion request. We will confirm your identity, then process the request. Some transaction records may be retained as required by applicable local law.

Only with payment processors handling your DANA, OVO, or GoPay transactions, and only the data they need to process it. We do not sell or share data with advertising or analytics third parties.

We do not store your wallet PIN or payment credentials. Transactions are handled through the DANA, OVO, and GoPay processors directly. Your account login uses OTP verification tied to your registered phone number.

Log in to your account, go to account settings, and edit the relevant fields. For changes to your verified identity documents, contact support via live chat so we can process the update correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.